Help centre Getting started
Set up your own letterhead and sender
Invoices, payment reminders and formal reminders go out on your own letterhead and from your own sender address — the customer sees you, not us. Only once a case goes to collection does RieckFlow sign the letters.
How to do it
- The portal → Settings → Brand.
- Upload your logo, sender name and reply address.
- Send a test to yourselves before you set the flow running.
More in getting started
Not the answer you needed?
Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.