Help centre Collection cases
The debtor wants to pay in instalments
The debtor can agree an instalment plan directly in their own portal, around the clock, without speaking to anyone. You see the agreement and every single payment on the case.
How to do it
- Open the case → Instalment plan shows the agreement and the payments to come.
- If it is breached, recovery resumes automatically.
More in collection cases
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Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.